LifeWorks NW
  • Hillsboro, OR, USA
  • Hourly
  • Full Time
  • Peer Support

LifeWorks NW's Hawthorn Walk-In Center provides clinic based and mobile crisis intervention with people who come in to the walk-in center with mental health or substance use concerns. 

The Crisis Peer Family Support Specialist is a member of the Crisis Peer Support Team.  The position provides a variety of recovery-oriented services to primary care givers of youth who are experiencing a mental health or emotional crisis and who have self-identified as desiring peer supports.  In addition, the position is cross trained in the role of Crisis Peer Support Specialist. 

The Peer Family Support Specialist works collaboratively with community partners, to promote immediate safety and stability, greater independence, community integration and recovery Services provided by peers  include a wide variety of supports, services and advocacy that contribute to a  family's ability to engage in ongoing treatment Family Support Specialist have direct experiences as a parent or primary caregiver of a child with complex health needs and specialized training in the unique process of "walking beside" families experiencing complex needs. 

This position is associated with the Crisis and Transition Services (CATS) in Washington County.  It includes collaboration with clinical partners from another agency and participation in statewide trainings and meetings. 

Days/Hours: Monday through Friday from  10:30 am to 7:00 pm, with some flexibility required based on program needs. 

Pay/Benefits: $17.25 to $18.46 per hour. Full benefits

Essential Responsibilities: 

  • Uses a Person-Centered approach to create and work on a short term Peer-Assisted Wellness Recovery Plan tailored to the specific needs of the family receiving services.
  • Works in collaboration with all the crisis programstaff and community partners to assist families  with safety planning and connecting to on-going mental health services.
  • Uses his/her own experiences in a strategic way and also models the principles of recovery for those they work with, including self care, gaining greater independence, emphasize wellness and self-determination.
  • Work with  families on specific and obtainable goals included in the person's  short term crisis treatment plan
  • Informs people served of available service options while promoting the use of natural supports and resources within the community. 
  • Present a model of someone in recovery and share their own experiences as their training provided guidance.
  • Provides support to caregivers or parents of youth who are having symptoms that could result in hospitalization.  Duties could include accompanying to school meetings, spending time with  caregivers. Assists clients in accessing community resources such as support groups, food boxes, healthcare appointments and other services as appropriate.
  • Educates parents / primary caregivers and natural supports on mental illness in children and adolescents. 
  • Help families develop skills to get through crises. 
  • Assist the family in understanding clinical language and systems and practice positive communication with clinicians and other health care providers.
  • Maintain confidentiality of records relating to clients' treatment.
  • Meets standards for documentation and accuracy of work as defined in the Performance Evaluation.
  • Continually increase level of cultural sensitivity, awareness and competency.
  • Participates in regular individual and team meetings with supervisor.  Provides written and verbal reports to supervisor regarding cases. Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, staffings, intra-agency trainings, etc.  Attend and contribute positively to team meetings, agency and interdisciplinary meetings.
  • Educate and advocate for the values and principles of Peer Delivered Services and the Recovery Model.
  • Completes documentation on a timely basis.
  • Checks e-mail/voice mail daily/throughout the day when working responding to contacts within 48 hours  for routine matter (urgent matters may require a more immediate response)


  • Have "lived" experience as a parent or primary caregiver of a child who has experienced mental, emotional and / or behavioral health problems. 
  • Meets the Family Support Specialist qualification criteria adopted under ORS 414.665 and may be either a peer support specialist or a peer wellness specialist who, based on similar life experiences, provides support services to and has experience parenting a child who:

Is a current or former consumer of mental health or addiction treatment; or

Is facing or has faced difficulties in accessing education, health, and wellness services due to mental health or behavioral health barriers.

Holds a Peer Support Specialist certification from a State-approved training program. Current Family Support Specialist certification is preferred, but can be completed after hire.

  • Demonstrate effective communication skills and ability to provide culturally-competent treatment services to diverse client populations.
  • Familiar with developmental needs of adults and children.
  • Basic computer skills including keyboarding, use of mouse, ability to navigate website and use common web browser.
  • Transporting clients in an agency vehicle may be required. If required, valid driver's license, proof of current automobile insurance coverage and ability to meet driving requirements are necessary.
  • Bilingual (English/Spanish) fluency preferred, but not required. 



LifeWorks NW is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, sex, national origin, disability, veteran status, or any other status in accordance with law.  Drug Free/Tobacco Free Site 01/09

LifeWorks NW
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