LifeWorks NW
  • Gresham, OR, USA
  • Salary
  • Full Time
  • Mental Health - Master's degree

The Service Coordinator II, position will work at LifeWorks NW's Certified Community Behavioral Healthcare Clinics (CCBHC). In 2017, LifeWorks NW was selected to represent Oregon in the federal demonstration project to implement CCBHCs to advance delivery of behavioral health care. LifeWorks NW's CCBHC sites provide comprehensive client care through a team-based approach with services that include mental health and substance use counseling, peer-delivered health and wellness services, primary care services and psychiatric rehabilitation. Staff that work at our CCBHC sites collaborate with others to care for individuals through daily interactions and support, counseling, skills training, care coordination, health promotion and education, medication management services and supportive services with preventive approach.

Purpose: Responsible for assessment, treatment planning, provision of supportive counseling, and coordination of multiple service providers for client caseload. Clients are adults with severe and persistent mental illness. Services are given in clinical, community, and home based settings.

Hours: This is a full time position working Monday through Friday, 10 am - 6:30 pm

Rate of Pay: $45,629 to $49,622 / Full benefits such as medical, dental and paid time off (PTO)

Essential Responsibilities:

  • Meets standards for documentation and work accuracy as defined in the Performance Evaluation including timely completion of progress notes, assessments, treatment plans, and authorization requests.
  • Meets standards as defined in the Performance Evaluation for direct service, implementation and utilization of the clinical model, quality of clinical practice and teamwork.
  • Continually increases level of cultural sensitivity, awareness and competency. Actively participates in a minimum of four hours of training related to cultural effectiveness in working with diverse populations.
  • Responsible for client orientation including advising clients and significant other(s) of the services offered through the program and recommend services.
  • Responsible for client evaluations and performs the initial intake interviews. Collects information about clients using interviews, case histories, observational techniques, and other assessment methods. Identifies psychological, emotional, or behavioral issues and diagnoses disorders. Identifies appropriate treatment services. Notifies client and significant other(s) of diagnosis and initial recommendations. Completes written narrative of evaluation and relevant opening paperwork. Obtains necessary releases.
  • Develops therapeutic treatment plans based on clients' interests, abilities, strengths and needs. Treatment plans will have measurable goals and objectives based on the diagnosis and will specify type, frequency, intensity, and duration of therapy. Treatment plans will be client driven and follow-ups will be completed on time, assessing the quantity and quality of services provided, modifying plans and diagnoses as necessary.
  • Provides individual and group therapy, crisis intervention, medication training and support, individual or group skills training, and treatment planning utilizing interventions drawn from a variety of clinical and rehabilitation approaches as needed by the client.
  • Counsel's individuals, groups, or families to help them understand problems, define goals, and develop realistic action plans. Common topics addressed include stress, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, and child care, aging or family situations.
  • Teaches clients socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement. Encourages individuals and family members to develop and use skills and strategies for confronting their problems in a constructive manner. Provides assistance and support to clients with the job search process.
  • Interact with clients to assist them in gaining insight, defining goals, and planning action to achieve effective personal, social, educational, and vocational development and adjustment.
  • Provides case-coordination by maintaining contact with other agencies, referral source(s) and staff regarding client and significant other(s) involvement in treatment services.
  • Assists the client to the extent necessary, based on client's level of functioning, to access needed services and resources. Advocates on client's behalf. May attend the client's psychiatric medical appointments, if clinically indicated.
  • Reviews and evaluates clients' progress in relation to measurable goals described in treatment plans
  • Provides clients or family members with information about mental health and addictions issues and about available services and programs, making appropriate referrals when necessary.
  • Reports any pertinent information to the proper authorities in cases of endangerment, neglect, or abuse of children, individuals with severe and persistent mental illness or the elderly.
  • Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations. Provides clinical support to clients with immediate and urgent needs.
  • Provide assistance with 'team tasks' (taking responsibility in one particular area i.e. arranging transportation).Serves as back-up for other staff when needed. May serve as Clinician of the Day.
  • Responsible for record maintenance including providing appropriate treatment plans and progress notes. Obtains pertinent records from other treatment agencies. Track client involvement, follow-through and progress in treatment activities. Completes all clinical forms records including record opening and closing information, insurance authorization information, Service Activity Logs (S/AL's), treatment plans and progress notes in an electronic health record system in a timely manner.
  • Checks e-mail/voice mail daily/throughout the day, when working responds to contacts within 48 hours.
  • Participates in regular individual and team meetings with supervisor. Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, intra-agency trainings, regular/periodic meetings with supervisor, etc.
  • May transport clients in a personal or agency vehicle.
  • Qualified licensed clinicians may be requested to provide licensure supervision as part of their regular position in compliance with the rules of their licensing board.


  • Master's degree in Psychology, Counseling, Social Work or Mental Health Related field.
  • Demonstrated ability to conduct an assessment, including identifying precipitating events, gathering histories of mental and physical health, alcohol and other drug use, past mental health services and criminal justice contacts, assessing family, social and working relationships and conducting a mental status examination; complete a five-axis DSM diagnosis; write and supervise the implementation of an Individual Service and Support Plan; and provide individual, family and/or group therapy within the scope of their training.
  • Demonstrate ability to provide culturally-competent treatment services to diverse client populations and maintain cooperative working relationship in a culturally diverse environment.
  • Knowledge of medications commonly used by client population.
  • Good computer skills including a functional knowledge of Microsoft Outlook and Word. Ability to master proprietary software including electronic health record system.
  • Requires access to car, valid driver's license. If transporting client will need proof of current automobile insurance coverage and verification of safe driving record from DMV.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

LifeWorks NW believes that diversity strengthens our workforce and empowers our community.
LifeWorks NW is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status in accordance with law. 

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LifeWorks NW
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