LifeWorks NW
  • Portland, OR, USA
  • Hourly
  • Full Time
  • Peer Support

Full benefits such as medical, dental and paid time off (PTO)

The Engagement Specialist position will work at LifeWorks NW's Certified Community Behavioral Healthcare Clinics (CCBHC). In 2017, LifeWorks NW was selected to represent Oregon in the federal demonstration project to implement CCBHCs to advance delivery of behavioral health care. LifeWorks NW's CCBHC sites will provide comprehensive client care through a team-based approach with services that include mental health and substance use counseling, peer-delivered health and wellness services, primary care services and psychiatric rehabilitation. Staff that work at our CCBHC sites will collaborate with others to care for individuals through daily interactions and support, counseling, skills training, care coordination, health promotion and education, medication management services and supportive services with preventive approach

PURPOSE: Provides outreach to clients to ensure and support them receiving services provided by LWNW.  This may include outreach to additional community resources. Will be interacting with clients on a time limited basis to attempt to overcome any barriers to keeping intake and other types of appointments.  

HOURS: This is a full time position, working days.

RATE OF PAY: $16.05 $17.25 per hour / Full benefits such as medical, dental and paid time off (PTO)


  • Provides outreach services to clients who have disengaged from services, with the goal of assisting them in returning to and completing the treatment episode. Outreach may include connecting via telephone, home visit and identified community supports (e.g. family, friends, church, and primary care).
  • Provides support through active listening, problem-solving and encouragement.
  • Coordinates care with appropriate partners such as community partners, primary care physicians or other medical providers and consultation with team and supervisors.
  • Assesses safety issues for client and reviews with assigned clinician, treatment team or supervisor...
  • Assists clients in accessing community resources to mitigate potential barriers to treatment (e.g. food banks, TriMet services, DHS, childcare). Maintain confidentiality of records relating to clients' treatment.
  • Meets standards for documentation and accuracy of work as defined in the Performance Evaluation.
  • Meets standards as defined in the Performance Evaluation for client care, quality/customer service, attendance/punctuality and teamwork.
  • Continually increase level of cultural sensitivity, awareness and competency.
  • Participates in regular individual and team meetings with supervisor. Provides written and verbal reports to supervisor regarding cases. Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, staffings, intra-agency trainings, etc.
  • Checks e-mail/voice mail daily/throughout the day when working responding to contacts within 48 hours for routine matter (urgent matters may require a more immediate response)
  • Completes online training courses as assigned
  • Travels between sites or in the community transporting clients in personal vehicle when needed.


  • Peer Specialist or Recovery Mentor Certification and provide required letter from OEI or meets requirements of a Qualified Mental Health Associate.
  • Requires access to a car, a valid driver's license, and proof of current automobile insurance coverage and verification of safe driving record from DMV.
  • Demonstrate effective communication skills and ability to provide culturally-competent treatment services to diverse client populations.
  • Basic computer skills including keyboarding, use of mouse, ability to navigate website and use common web browser.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

LifeWorks NW believes that diversity strengthens our workforce and empowers our community. LifeWorks NW is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status in accordance with law.

LifeWorks NW
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